Refund Policy

# Refund Policy

**Digital goods – last updated 05 Sep 2025**

We want you to be satisfied with MerchSignal. This policy explains when we offer refunds for our digital subscription service and how to request one.

MerchSignal provides online tools and services only; no physical products are shipped.

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## 1) Subscriptions (monthly / yearly)

### Cancellation

You can cancel your subscription at any time from your account or by contacting support. When you cancel:

– your subscription will not renew again; and
– you retain access until the end of the already-paid billing period.

We normally do not provide partial refunds for unused days after cancellation, except where required by law.

### Refund window – first purchase only

If you are not satisfied, you may request a refund within **7 days** of your **first subscription purchase or first upgrade**. This is a one-time goodwill window designed to let new customers try the Service.

– Renewals after the first billing cycle are **not** refundable once charged.
– We do not usually pro-rate or partially refund unused time within a billing period.

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## 2) Lifetime plans

For lifetime-access purchases, you may request a refund within **14 days** of purchase, provided there is no abuse or fraud as described below.

After 14 days, lifetime purchases are generally non-refundable.

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## 3) Eligibility & fair use

To protect the Service and prevent abuse, we may decline or limit refunds in situations such as:

– very heavy usage during the refund window (for example, large volumes of scans, exports, or generated designs);
– clear attempts to extract substantial data or value and then request a refund;
– evidence of chargeback abuse, fraudulent activity, or account sharing; or
– repeated refund requests from the same individual or group.

Nothing in this section limits rights you may have under mandatory consumer protection laws.

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## 4) How to request a refund

To request a refund:

1. Email **support@merchsignal.com** from the email associated with your MerchSignal account.
2. Include:
– your full name,
– the email address used at checkout, and
– the payment reference (for example, Paddle receipt ID, Paysera payment ID, or PayPal transaction ID, depending on how you paid).

We work with third-party payment providers, currently including **Paddle**, **Paysera**, and in some cases **PayPal**. Depending on the provider and region:

– the refund may be processed directly by us via the provider’s dashboard, or
– you may be asked to complete the refund through the provider’s buyer-support portal, following their instructions.

**Processing time:** Once a refund is approved and issued, your bank or card network may take **3–10 business days** (or longer, depending on the institution) to post the funds back to your account.

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## 5) Billing descriptors

Charges for MerchSignal may appear on your bank or card statement under the name of the payment provider, for example:

– **“Paddle.net MerchSignal”**,
– **“Paysera”**, or
– a similar descriptor.

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## 6) What is not normally refundable

Unless required by law, we typically **do not** provide refunds for:

– subscription **renewals** that have already been billed;
– partial-period refunds for canceled subscriptions;
– purchases made **outside** the 7-day (subscriptions) or 14-day (lifetime) windows;
– accounts where we detect clear abuse, fraud, or significant misuse of the Service.

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## 7) Your rights

This policy does not limit any **statutory consumer rights** that may apply in your country of residence. If local law gives you additional rights, those rights continue to apply.

If you have questions about this policy, please contact **support@merchsignal.com**.