Terms of Service

1) Who we are

MerchSignal is a software product owned and operated by Oussama Dif (“we”, “our”, “us”).
Registered/operating address: 450 logts b5 N47, Sétif, Algeria.
Contact: support@merchsignal.com.

Payments & Merchant of Record. For online purchases of MerchSignal, Paddle acts as our Merchant of Record (MoR) and handles billing, invoicing, taxes, and compliance. Charges may appear on your statement as “Paddle.net* MerchSignal”.

2) What we provide

MerchSignal provides niche-research and listing-analysis tools plus AI-assisted design generation for Merch by Amazon creators, delivered as a Chrome extension and related web services (“Services”). Deliverables for each paid plan are described on our Features and Pricing pages.

We are not affiliated with or endorsed by Amazon. You must comply with Amazon policies and all applicable laws when using our Services.

3) Accounts & eligibility

You must provide accurate account information and keep it up to date. You are responsible for activity under your account and for safeguarding your credentials.

4) Plans, billing & renewals

  • We offer Monthly, Yearly, and Lifetime plans (see Pricing page).

  • Subscriptions auto-renew at the end of each term until you cancel. You can cancel anytime; access remains until the end of the paid period.

  • Payments are processed securely by Paddle. Applicable taxes may be collected.

  • Price changes (if any) will be announced in advance and will apply from the next billing cycle.

  • If a payment fails, we may retry and/or suspend access until the issue is resolved.

  • “Lifetime” means a non-recurring license for the life of the MerchSignal product (for as long as we continue to offer and maintain it).

5) Refunds

Please see our Refund Policy page for the full rules and how to request a refund. First-purchase refunds are available within the stated window; renewal charges are generally non-refundable once billed.

6) License & intellectual property

We grant you a limited, non-exclusive, non-transferable license to use the Services for your own business purposes while your plan is active. You may not copy, resell, sublicense, reverse engineer, or circumvent technical limits.
All software, content, and brand assets are owned by Oussama Dif or our licensors.

7) Acceptable use

You agree not to:

  • Upload or generate infringing, unlawful, or harmful content.

  • Violate Amazon or third-party platform rules.

  • Share accounts, scrape or overload our infrastructure, bypass rate limits, or use automated access not expressly allowed.

  • Misuse AI outputs (e.g., to infringe others’ rights).

We may rate-limit or suspend accounts to protect service quality.

8) Third-party services & data

Our Services may interface with third-party platforms (e.g., Amazon) and providers (e.g., Paddle). Their terms apply to your use of those services.
How we collect and use data is described in our Privacy Policy.

9) Availability & changes

We strive for high availability but do not guarantee uninterrupted or error-free operation. We may add, change, or remove features, or discontinue the Services (with reasonable notice for paid users).

10) Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement).

11) Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to the Services is limited to the amounts you paid to us for the Services in the twelve (12) months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, lost profits, or loss of data.

12) Indemnity

You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses arising from your misuse of the Services or violation of these Terms.

13) Termination

You may cancel your subscription at any time. We may suspend or terminate access if you violate these Terms or misuse the Services. Sections that by nature should survive (e.g., IP, disclaimers, limits of liability) will survive termination.

14) Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “Last updated” date. Continued use after changes means you accept the updated Terms.

15) Contact

Questions about these Terms? Email support@merchsignal.com.